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In 2002, he established FastTrack Solutions as a niche consulting practice, catering to clients who seek a smart and efficient approach to managing real disaster situations by implementing robust crisis management and business continuity solutions. Matthew has over 30 years of full-time BCM experience, including 220+ client projects worldwide. He is the original author of the unique FastTrack methodology that transforms the traditional textbook approach into a vibrant, fast, and efficient process using simulation exercises as a core technique. He has prepared and run over 600 major simulation and test exercises worldwide involving over 8,000 senior executives. “I bring all the learnings, templates and tools from my extensive international experience to quickly deliver robust and reliable BCM solutions that your people will easily understand and feel confident using in practice. I will help you to avoid the many common pitfalls and problems that I see others make, and to capitalise on the amazing, smart and innovative ideas that I have been privileged to witness at other clients around the world.” https://www.fasttrack.co.nz/new-page daily 0.75 2022-06-29 https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1650930929197-D1YCOTWUN4E4ZHOUNJ9Y/FastTrack+successfully+disaster+proven+working+BCM+BCP+crisis+management+solutions.jpg Why FastTrack? https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1650931172889-WBH91AB65NCR5K6VDOB7/FastTrack+global+worldwide+emergency+BCM+BCP+crisis+management+experience.jpg Why FastTrack? https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1650931391864-PP6M1MSZTPKCEO6PE9UZ/FastTrack+local+application+of+global+BCM+BCP+crisis+management+experience.jpg Why FastTrack? 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https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1650941481521-O637WDMAFUTRI0XZ1DZO/Turkey+Istanbul+Izmir+FastTrack+BCM+BCP+Crisis+Management.jpg Global experience https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1650941513216-XHMEM43R2U6J9FWX04O1/Netherlands+Amsterdam+Hague+Utrecht+Rotterdam+FastTrack+BCM+BCP+Crisis+Management.jpg Global experience https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1650941547071-B37FBCJOOGCMU6D7OV2P/Belgium+Brussels+Antwerp+FastTrack+BCM+BCP+Crisis+Management.jpg Global experience https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1650941594512-EQ36UGG7FQFGI7FD2O5H/Greece+Athens+FastTrack+BCM+BCP+Crisis+Management.jpg Global experience https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1650941651405-KYA3N5INPVX5JIHH08ZX/Italy+Milan+Rome+FastTrack+BCM+BCP+Crisis+Management.jpg Global experience https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1650941687621-CSPMVW49P02ZUS7NCMMG/Singapore+FastTrack+BCM+BCP+Crisis+Management.jpg Global experience https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1650941757648-NSNC0LHYA63HHZJ2DX9O/Brunei+Bandar+Seri+Begawan+FastTrack+BCM+BCP+Crisis+Management.jpg Global experience https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1650941827396-XQSKENOKLGR7GUGME9HE/Oman+Muscat+LNG+FastTrack+BCM+BCP+Crisis+Management.jpg Global experience https://www.fasttrack.co.nz/banks daily 0.75 2021-10-04 https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1633074188353-XYFWMIUB9TBGSX2OXW3M/CIAL+2.jpg Banking and Financial Service Christchurch International Airport https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1633059783608-RKFF0XYOA2OI3PWWKMUO/HAMIA.png Banking and Financial Service Hamilton International Airport https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1633059612066-1NS1LKPHCFUQNWR8OP2O/AIAL.png Banking and Financial Service Auckland International Airport https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1633072976571-0KLBDWN38VKP1CUSC3PH/AVSEC+BLUE.jpeg Banking and Financial Service Aviation Security https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1633074959055-LG544SYUINB99ZJF48G7/AIRWAYS+2.jpeg Banking and Financial Service Airways International https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1633072512979-XXF8E4NMA07ZK749QA5I/AIRNZ.png Banking and Financial Service Air New Zealand https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1633075131768-NWKGXCFVMA4CGVM2FPCV/NZCUST+3.jpg Banking and Financial Service New Zealand customs Services https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1633073870730-RL3FWX4HG7MMYC8P9KC9/MPI2.jpg Banking and Financial Service Ministry for Primary Industries https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1633073917795-II14E9393XE0RRXXUWQ9/NZIMM.png Banking and Financial Service New Zealand Immigration https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1633074694499-MJWU57SU2PPIU7DC2V59/CAA.png Banking and Financial Service New Zealand customs Services https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1633074489078-54R94DLRXJ1DYQ4EH458/NZFIRE+2.png Banking and Financial Service Fire and Emergency New Zealand https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1633074626570-G8B4I6FA75ACHVQXZ55Q/NZPOL.jpg Banking and Financial Service New Zealand Police https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1633316779943-5XBEEKDS64EANYHK8UDJ/BP.png Banking and Financial Service BP https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1633316663482-G83TK7H84PQSE58B3DA8/REF+NZ.jpg Banking and Financial Service Refining New Zealand https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1633316535781-72DUDCL7RCQX1QSKBI0B/GPATH.jpg Banking and Financial Service Glidepath Group https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1633316896615-A0A3YP5J8WLYZ9UR4JOT/MENZ.png Banking and Financial Service Menzies Aviation https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1633316848053-MHMDDWCGWQQHIJ0WMYL6/LSG.png Banking and Financial Service LSG Sky Chefs https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1633317087331-RI45WU4U92NVGY81S094/GENT.png Banking and Financial Service Gentrack https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1633315744571-6LSX9GKJ33R3TDGDOIS0/Aviation%2B-%2Bcheckin%2Bhall.jpg Banking and Financial Service Departures / Arrivals Concourse https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/c87204ba-741e-43da-b126-0ebfd86be3b5/Aviation+-+checkin.png Banking and Financial Service Check-in https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/fda6cc26-592b-43a2-99fd-9bd68dfcd6d5/Aviation+-+security.png Banking and Financial Service Passenger Security https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/587da61e-b62b-4f5c-9d26-f58509e666d7/Aviation+-+engine.png Banking and Financial Service Ground Handling https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/7de0cecd-bfee-4ecd-8936-ce0e0e8e786f/Aviation+-+%C3%81ir+NZ+plane.png Banking and Financial Service Aircraft Fueling https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/bb9071d7-895d-4e39-b58a-459b95e902bc/Aviation+-+fuel+tanks.png Banking and Financial Service Fuel Supply & Storage https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/06dbdb67-c67a-4f04-a655-d10809d77819/Aviation+-+FIDS.png Banking and Financial Service FIDS - Flight Information https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/785c044f-d4e2-4fb7-b6a9-c4896001225c/Aviation+-+towtruck.png Banking and Financial Service Apron Control https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/9f567d25-e340-4730-8a21-59f713e6d1e0/Aviation+-+sunset+CT.png Banking and Financial Service Air Traffic Control Tower https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/5fa4d7ef-4874-4180-a1c5-2204daeb0ebb/Aviation+-+deice.png Banking and Financial Service De-Icing https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/b964b1e1-aebb-4e82-b1ee-594be2681f7b/Aviation+-+01+fire.jpg Banking and Financial Service Air Crash Response https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/d1f846af-080b-4d14-a4b6-98045ed532ef/Aviation+-+fire+wheels.jpg Banking and Financial Service Air Crash Response https://www.fasttrack.co.nz/our-services daily 0.75 2022-05-05 https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1650948888223-K20ON51C6DYLEM5J8CZM/FastTrack+Strategic+BCM+BCP+Crisis+Management+Services.jpg Overview https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1650948938734-5JQZZWSMP97FV0R95H46/FastTrack+Core+BCM+BCP+Crisis+Management+Services.jpg Overview https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1650948995917-00XWANKJ6Q8OHEAVJGSM/FastTrack+Specialist+BCM+BCP+Crisis+Management+Services.jpg Overview https://www.fasttrack.co.nz/strategic-direction daily 0.75 2022-05-02 https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/5d8dadd4-ecf6-42ff-b48d-8d153c2bce2d/FastTrack+BCM+BCP+Crisis+Management+benchmark+gap+analysis.jpg Strategic Direction - Define where you are, and where you are going • Evaluate the most suitable best practice BCM standards • Define the desired BCM target capability • Assess the actual vs target • Recognise strengths and identify gaps and root causes • Prioritise requirements • Maximise use of internal resources • Set timeframes https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/76da3dc8-bed9-4266-9b08-20ef8acc08a5/FastTrack+BCM+BCP+Crisis+Management+methodology+approach.jpg Strategic Direction - A customised smart approach • Design BCM governance structures • BCM policy, framework, standards, and guidelines • BCM strategic implementation plan • Internal team technical training • Software tool selection • Plan development • Socialisation training and presentations https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/7380d171-8ecf-45a4-8868-04885290f0e2/FastTrack+BCM+Crisis+Management+plans+simulation+test.jpg Strategic Direction - Move up a gear from theory into practice • Strategy and plan development • Crisis playbook development • Infrastructure implementation • Resource procurement • Executive coaching • Staff briefing and training • Simulation exercises • Live test exercises https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/94a00823-c4cd-4364-9029-b23db5d3814d/FastTrack+Strategic+BCM+BCP+Crisis+Management+maintenance.jpg Strategic Direction - Maintain your BCM capability • Define maintenance responsibilities • Establish maintenance calendar • Schedule periodic simulation exercises • Conduct regular test exercises • Review BCM capability updates • Review plan updates https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/6a3bd0da-d848-4515-9110-a4eb57766543/FastTrack+Strategic+Crisis+assistance+debrief+PIR+post+incident+review.jpg Strategic Direction - Real incident process coaching and support • Hands-on crisis assistance • Process guidance • Crisis team guidance / support • Management debrief review • Investigation assistance • Post Incident Review https://www.fasttrack.co.nz/core-services daily 0.75 2022-07-07 https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/5e12f1fc-83a2-4087-95c4-c5cc387055a1/FastTrack+BCM+governance+policy+standards.jpg Core Services - Effective BCM direction, control and oversight Poor BCM Governance results in a loss of direction and being unable to achieve quality, economic and timely BCM outcomes. We recommend: • A clear set of BCM objectives and target capability • A clearly defined BCM Policy • Appropriate / customised best practice BCM standards • An honest recognition of the root causes of major weaknesses • Prioritisation of requirements and setting clear timeframes https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/f7308f90-b57f-484c-a42e-18d1d8968805/FastTrack+BCM+framework+benchmark+gap+analysis.jpg Core Services - A customised BCM Gap Analysis It is essential to set your target BCM capability, evaluate your starting point to highlight gaps requiring improvement. We recommend: • Design a fully customised target BCM framework • Evaluate the strengths, work done, weaknesses and gaps • Measure results against comparable organisations • Clearly communicate the results • Maintain results to track the progress of improvements https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/e504b82a-a440-4d11-a490-0c4bcca551a0/FastTrack+BCM+emergency+management+serious+injury+fatality+response.jpg Core Services - Including fatality, DGs and serious injury An emergency response must be quick, crisp, confident, and well-coordinated. Stakes are high, so your people need to be well prepared and not just wing it on the day. We recommend: • Clearly define all emergency agency roles • Produce an inventory of scenarios • Document practical response plans • Run realistic training drills for all scenarios, not just fire https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/88602592-caf2-4097-93d1-d109d23b13f5/FastTrack+BCM+civil+defence+council+CDEM+CIMS.jpg Core Services - Design, planning, training and testing Civil Defence emergencies involve Councils and multiple agencies, command and control structures, disciplines, and terminology that must interface between external CDEM and internal crisis management roles, and be match fit at all times. FastTrack has the experience to guide you through the complexities and the skills to design plans, train your teams, and run tests. We recommend: • Team structure design with clear roles and protocols • Planning and preparations, training and testing https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/9aa09437-341f-48a2-894b-9a9a5d4eec9b/FastTrack+scenario+crisis+management+facilitator+coaching+training.jpg Core Services - Crisis / emergency rehearsal training The best performance is achieved when your management team works from a well-designed customised team structure and is match fit, trained, and rehearsed using simulation exercises. This is a core expertise for FastTrack Solutions having run more than 600 major exercises worldwide for more than 8,000 executives. We recommend: • Plan and prepare a balanced and objectives-focused scenario • Facilitate a realistic role-play simulation exercise • Make it an engaging and enjoyable experience https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/56229306-a849-46c4-a50a-6a2be68d85bc/FastTrack+Executive+Training+Coaching+Crisis+Management+.jpg Core Services - Focused and practical training To transition to a disciplined crisis management style requires focused training for each major Crisis Team role. In the absence of coaching, management will simply revert to a BAU style that will result in a reactive underperforming mode of operation. We recommend: • Identify all critical / pressured Crisis Team roles • Highlight intensive activities and pinch-points • Provide focused training and practical tips and technique https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/4216539d-7aa4-47c6-b653-4d2a882924e3/FastTrack+BCM+BCP+BIA+Criticality+Risk+Assessment.jpg Core Services - Business and technology criticality assessment A common gap s the Crisis Team lacking an objective, agreed and signed-off set of business priorities. In the middle of a crisis, the team then attempts to conduct a criticality assessment on the fly, under immense pressure, with dubious and unsubstantiated results. We recommend: • Analyse operational processes and support functions • Set the key criticality factors • Analyse dependency against all the key factors • Summarise in a practical format - not a report • Ensure the BIA requires minimal maintenance https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/2752c4d1-fdca-481d-a080-cbe937f50518/FastTrack+BCM+BCP+software+app+program+tool.jpg Core Services - Software tools BCM software can be an expensive distraction that actually slows down the implementation process. We don’t market 3rd party BCM software for financial gain. We can provide you with a license-free product, fully under your control, that is customisable and requires virtually no user training We recommend: • Scope out your needs and evaluate available tools • Assess all the costs, implementation effort, and ease of use • Conduct thorough testing and training https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/847a24a9-03f4-4185-963b-143e25a018a8/FastTrack+BCM+BCP+Strategy.jpg Core Services - Crisis and business recovery strategies You need a clear, executive summary level response and recovery strategy for all major scenarios and disruptions to critical processes. This will become the backbone for all detailed playbooks and plans. Strategies will then be available to you, like tools in a toolbox, that you can apply in a flexible manner to address any scenario. We recommend: • Diagrammatic overview format with supporting notes • Cross-reference into detailed plans • Easy and quick to understand to encourage a team approach https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/78f0e2bb-2169-42f5-b182-5e04b34c24e6/FastTrack+BCP+Business+Continuity+Plan+Crisis+Plan+development.jpg Core Services - Plan development In a real crisis, virtually no one reads or follows plans. However, BCM is an important internal control requiring evidence of a plan , and as a basis for training and maintenance. Your plans need to be practical and link into the recovery strategies to expand on the details needed to execute specific actions. We recommend: • Keep plans simple, practical and brief • Use appropriate tools • Engage plan users in the development process https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/2fbaa0c6-a8de-4cc0-af94-2f3e970bd3fb/FastTrack+BCP+Business+Continuity+Plan+Testing.jpg Core Services - Operationalise and validate plans When asked about the level of confidence in a plan, the Board, executive or auditors will always ask if it has been tested. An untested plan is of little value beyond meeting a compliance requirement. It is important for the plan owner to validate its effectiveness using hard tests of all its main components. We recommend: • Hard test all critical function plans for all main scenarios • Live test where possible and be prepared to take the risk • Facilitate the process to train users and develop a capability https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/bdadaa2b-2b78-493b-8b54-49754993cd62/FastTrack+BCM+BCP+Crisis+Plan+Audit+Review+governance.jpg Core Services - Independent audit review General auditors may lack BCM experience to effectively audit the function, to challenge assumptions, to ask the right questions, and to determine if the capability is practical and likely to work. We recommend: • We can provide an experienced auditor to review the function • Our practitioner has solid industry experience • Is confident and knowledgeable to challenge thinking • Can compare findings / issues with peer organisations https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/fe82ddfa-13b2-42ef-966a-0d2e3745e2df/FastTrack+crisis+management+incident+assistance+support.jpg Core Services - Crisis team coach and observer In a real crisis, we can be the BCM expert to guide management on best practice processes, and not overlook important matters. We are always on-call free of charge for our clients and can provide assistance by phone or on the ground in person. Costs for assistance are usually covered by insurance at zero cost to you. We recommend: • Setup call out terms, activation process and insurance cover • Integrate our role into the crisis team structure and contacts https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/4ca235b3-f35e-464e-9ff3-4689d64969e5/FastTrack+crisis+leadership+development+training+.jpg Core Services - Bespoke leadership training and development Team building and leadership training outcomes are often difficult to translate back into the work environment. Case study role-playing uses fictitious situations that do not relate to the workplace. Our role-play simulations are the strongest form of team building and development that produce memorable relevant learnings. We recommend: • Combine team-building with a crisis management simulation • Customise to individuals or team development needs • Layers of problem-solving and new talent spotting https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/c2bc002d-96a6-4543-a2f0-63b5745a3ecd/FastTrack+outsourced+service+provider+contract+BCM+compliance+audit.jpg Core Services - Outsourced service provider or supplier failure Outsourcing critical functions such as call centres, 3PL warehousing, transport, and IT systems operations can save costs, but you still own the risk. Out of sight is not out of mind and a sudden supplier failure can seriously impact your own operations confronting you with either in-sourcing the function or finding an alternative provider and inducting them at short notice. We recommend: • Independent review of critical suppliers’ BCM capability • Specify strengths and failure scenarios and consequences https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg Core Services https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694583486-2PQT0LQ193RL7MCB6DX4/20140228_Trade+151_0046.jpg Core Services https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694644871-IC85FNH781UNZSZEGHDR/Aro+Ha_0428.jpg Core Services https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607638148090-Y6OFDI575CM3NQV732RJ/Large+JPG-Aro+Ha_0387.jpg Core Services https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607628784608-5D22G9GPLHDSAB2IXC2G/Large+JPG-Aro+Ha_0638.jpg Core Services https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1589847743861-GWVMBPD7Z7WQRQL9IZZ8/Large+JPG-Aro+Ha_0380.jpg Core Services https://www.fasttrack.co.nz/specialist-services daily 0.75 2022-05-09 https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/28344b56-f641-4c77-8b72-731054ff33ab/FastTrack+FMCG+Product+Recall+Extortion+Threat+Track+Trace+Tampering.jpg Specialist services - Prepare, test / maintain plans to protect your brand Product recalls are expensive and can destroy your brand, reputation, consumer trust and goodwill if not planned and managed correctly. Most organisations apply a linear process to manage a simple recall caused by an accidental physical contaminant introduced during the manufacturing process. Now consider the potential for acute consumer health and safety exposures, actual harm / sickness, high profile media coverage and combine that with an unknown cause, slow testing processes, track and trace problems, difficulties identifying and ring-fencing affected product, inadequate / no insurance and the potential complexity of deliberate product tampering with a credible extortion threat. We specialise in developing enhanced product recall plans that provide a comprehensive capability to addresses a full range of plausible worst-case scenarios, to effectively integrate operations with the crisis management team.ts https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/95168ffa-dd0d-4fa3-a384-f551ba0bf3aa/FastTrack+P1+DRP+internet+scada+process+control+VOIP.jpg Specialist services - P1 technical, crisis response, and contunity plans How dependent are your operations to continued Internet access, website, email, management systems, SCADA / process control, voice communications, access security systems, security / CCTV and building management? Are you prepared for loss of a critical technology facility / site? hardware damage / failure? Loss / corruption of data? novel fast-moving virus with destructive payload? ransomware lock-out? communications failure / cable cutting? remote access to operational / building systems? If the problem is common to other organisations, the required expertise to fix the problem may be scarce. Fixing could be complex and time consuming. Complications could include extortion – would you know what to do? Do you have adequate insurance? Does it cover business interruption? We can help develop emergency plans for immediate responses, crisis plans to coordinate the incident and recovery, business continuity plans (BCP) for loss of technology workarounds during the downtime, and supporting technology disaster recovery plans (DRP) to fix the problems. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/7181090e-0a69-4b59-a186-da2df9bbf8c2/FastTrack+BCM+crisis+media+communications+plan+training+stakeholder+analysis.jpg Specialist services - Strategies, stakeholder analysis and team training When a crisis occurs there’s often little, if any, warning. There’s immense pressure to quickly release clear communications to respond to interested parties and address stakeholder concerns. You need to clearly understand your internal and external stakeholder community, have ready access to their details, understand their expectations of your organisation and know the methods of communicating with them. We can help you to ensure your crisis communications team is well organised, structured, has clear roles, is match fit / rehearsed and has adequate preparations to speed up the process. This includes: • A crisis communications plan • A well-defined communications team structure • Stakeholder analysis • Contact details • Proforma messages The documentation format is critical. Bland template-based documents only pass audit scrutiny and satisfy compliance requirements. They don’t work in practice. We produce plans that are 100% practical and ensure the communications team is committed, skilled, rehearsed and match-fit to use it. Matthew’s work includes a unique approach to both internal and external stakeholder communications to integrate the functions with the emergency management, crisis management and business / technology recovery structures. This includes a robust governance structure, comprehensive policy, suitable resourcing, and a clear stakeholder analysis to identify prioritisation, expectations, ownership, channels, and supporting collateral. The implementation approach uses media training, drills and simulations to improve and maintain the protection of brand, image and reputation https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/d833e18d-06f8-4e0b-81b3-e2b7cf9cf6b8/FastTrack+BCM+BCP+critical+control+room+tower+facility+process+control.jpg Specialist services - Plan, prepare, and test the recovery strategies What is your most important site / location? Is it your control room / tower, head office, production / manufacturing site, bulk storage warehouse / distribution centre, postal high-speed sorting centre, bottling plant, laboratory, call centre, communications exchange building, oil / chemical / milk / water / wastewater processing plant, access point (runway, port channel, key road / rail link)? Now, can you keep operating without that location for a prolonged period? Can you recover from the loss of all contents? Too many eggs in one basket? We help management to understand the full impact of losing a critical location and how to respond to / recover from the loss under realistic worst-case conditions and develop strategies / plans how to respond. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/9d7cf172-2cfa-4f0b-bf71-871f5492afeb/FastTrack+BCP+industrial+process+plant+failure+supply+chain+buffer+stock.jpg Specialist services - Alternate strategies for industrial process failure Industrial manufacturing mostly starts with raw materials inducted into a series of processes that produce finished goods. Each part of the supply chain and manufacturing processes relies heavily on the transport / induction of key supplies, the means of production / process (plant, equipment, energy, people, overall control and storage) and the storage / transport of finished goods. We help to develop / plan how to respond to and recover from the prolonged breakdown / loss (regardless of cause) of each key step / resource in the end-to-end processes, including proactive measures to improve diversity of supply, alternate enablers, backup supply, buffer stocks etc. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/14918c9f-ad3f-4852-b445-45cfc81b572d/FastTrack+utility+electricity+lines+SCADA+control+storm+snow+earthquake+damage+patrols.jpg Specialist services - Test storm, flood, earthquake, SCADA loss plans Are you prepared for managing widespread significant network damage from a severe storm, earthquake, flood or bushfire? Consider workplace / public safety, patrolling and recording damage, making safe, restoration priorities, mutual aid support, reliance on contractors, costs / insurance and management control. Have you really stress-tested your major event planning using a worst-case scenario? Can you cope if your SCADA systems were also unavailable? Do you prioritise restoration by numbers? Or do you know your critical consumers beyond the obvious ones? We help electricity lines companies to be fully prepared for their worst-case scenario including testing the senior management team and support contractors and preparing the response strategies https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/b5cfa4fe-2a80-421c-8be6-1bb9fbfcb638/FastTrack+Civil+Defence+CIMS+emergency+management+training+test+simulation.jpg Specialist services - Prepare lead and support agencies and businesses The impacts can be severe, including many casualties, loss of premises / contents, lifelines utility failure, staff unable to work / distracted / stressed, lost transport links, business partner failure and a scarcity of critical services / resources. Can you establish remote management control? Adequate policies for staff welfare? All your eggs in one basket / one location? Systems resilience? We can assist to plan, implement and test your response to the operational impacts and / or your sudden need to ramp up operations to meet a peak of activity. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/d9573e64-92ed-4201-9118-142c0c493b8a/FastTrack+BCM+BCP+pandemic+covid+viruses+supply+chain+staff+shortage.jpg Specialist services - Respond to direct impacts and supply chain The global impacts of Covid-19, SARS and MERS put virtually every organisation to the test, some more than others. Internally, organisations had to cope with lock-down, site closures, working from home and prolonged business interruption. Some experienced disruption to their supply chain and the loss of external outsourced service providers. Essential services had to continue but needed to rapidly adapt operations to cater for social distancing and rigorous cleaning routines to protect people. Having emerged from this major global crisis, we can help to debrief your teams to capture the learnings, report on the outcomes and roll the improvements into new plans and resilience initiatives in readiness for the next pandemic event. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/f7f7bd85-0bb2-44b5-a129-d158a40cb579/FastTrac+k+Transport+accident+emergency+Auckland+Transport+bus+crash.jpg Specialist services - Implement accident plans and drill test Accidents do happen. Accidents will happen. Bus crash, truck crash, ship grounding / sinking, ferry collision, train derailment, amusement park accident, a fire / DG spillage in a tunnel causing death, injuries, publicity, facility closure, operational blockage and a lengthy high-profile investigation. Are your statutory minimum drills adequate? Have you considered the broader crisis around the emergency response to return to normal? How about complexities that can elevate the incident to a leading news story, such as a school bus crash? mechanical failure? human error? procedural errors? We help to prepare all levels of personnel for their worst nightmare scenario to ensure they are match fit and ready. This includes front line drivers / pilots / captains / operators to the supporting operations / controllers up to senior executives. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/7f643364-6721-4c4c-bed9-d1f9ae0bde76/FastTrack+BCM+BCP+for+SME+template+economic.jpg Specialist services - Affordable BCM for clients with limited resources Small to medium enterprises face a unique BCM problem. They have the same, if not worse, risk profile as their larger-scale counterparts, but lack the resilience in facilities, resources, and management team size to cope with the impacts. Many simply rely on insurance and keep their fingers crossed. Most disaster incidents can cause an SME to completely fail, lose significant market share and value, and be extremely stressful to manage, including the loss of a critical facility, loss of IT systems / cyber-attack, loss of a critical supplier / service provider / customer, complex product faults / contamination, a serious workplace accident / fatality, Civil Defence emergency or pandemic. We have developed a customised scaled-down BCM capability that provides effective coverage for SMEs so you can cope with responding to and recovering from any of your worst nightmare scenarios. We use our tried and disaster-proven solutions / templates and utilise your internal resources to keep our service at an affordable cost. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/739e7621-e29b-4620-b41c-bda7df38572f/FastTrack+BCM+BCP+3rd+party+contract+compliance+supply+continuity.jpg Specialist services - Independent expert assurance and certification Many customers recognise that they can outsource functions, like 3PLs, contact centres, transport etc., but they cannot outsource the associated risks. In response, customers now demand that suppliers sign off contract clauses that they have an effective BCM capability that ensures continuity of supply. However, the suppliers often don’t understand what is required of an effective BCM, they sign the contract regardless and customers don’t know how to check compliance with their requirement. The void in understanding and lack of independent expert verification creates a significant risk exposure. Customers As a customer, we can act on your behalf to effectively audit all your key suppliers’ true BCM capability and report back on the failure scenarios and risks. This can be coupled with advice on your internal processes to either mitigate the risk or implement appropriate supplier failure scenario solutions. Suppliers As a supplier, we can assist you to develop / implement an effective BCM capability to meet your main contractual requirements. We can then provide formal certification / an opinion for substantiating your legal declaration in customer contracts. This avoids potential breach of contract / liabilities. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/f3424e03-e908-4614-a8a6-a59ce374c03e/FastTrack+BCM+BCP+outsourced+service+providers+suppliers+3PL.jpg Specialist services - Audit suppliers’ BCM to identify failure scenarios Outsourcing critical functions such as 3PL warehousing, call centres, transport, and IT systems operations can save costs, but you still own the risk. Out of sight is not out of mind and a sudden supplier failure can seriously impact your own operations confronting you with either in-sourcing the function or finding an alternative provider and inducting them at short notice. We recommend: • Independent review of critical suppliers’ BCM capability • Specify strengths and failure scenarios and consequences Customer call centre support, raw materials supply, IT systems monitoring / operations / troubleshooting, manufacturing, accounting, research, 3PL warehousing / transport and professional services. It may save costs and streamline your operations, but you still own the risk, that cannot be outsourced. Out of sight should not mean out of mind. Their problem will become your problem. Are 3rd parties reliable? Can you bring the functions in-house if they fail? How important a customer are you to them? Most organisations rely heavily on key third parties to provide products and services to keep their own critical functions and operations running smoothly. While there are obvious benefits, it exposes the organisation to a range of new risks, many of which are unknown or out of management’s sphere of control. A sudden third-party failure can seriously impact your own operations confronting you with either in-sourcing the function or finding an alternative provider and inducting them at short notice. We recommend: • Identify key suppliers / service providers • Analyse the impacts if they stop functioning • Independently assess key suppliers / service providers’ BCM capability to determine failure scenarios and their ability to manage the crisis and recover quickly • Develop plans to rapidly in-source functions • Identify alternate suppliers / service providers • Develop plans to continue operations without the third-party support https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/300ca27f-5706-4eb4-befa-11f0577376b6/AIAL+Bluesky+Test+-+23+May+2012+198.jpg Specialist services - Facilitate effective air crash test exercises with multiple agencies to meet the Part 139 Civil Aviation Rules Part 139 of the Civil Aviation Rules requires aerodromes, in conjunction with the emergency service agencies, to conduct a full hands-on test of their air crash response every second year. Our experience includes air crash test end to end planning, briefing, facilitating and reporting, working closely with senior Police personnel and heads of each agency. We also have in-depth disaster-proven airport BCM / crisis management experience. As a very time-consuming task, do you need assistance in leading the management of your next air crash test or interim exercise? Engage us to facilitate this process with genuine confidence. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/b83746c1-ddba-4024-aa56-783561086f4c/FastTrack+ISPS+Port+Security+Plan+IMO+test+terrorism+attack+.jpg Specialist services - Keep teams match-fit and the plan secure In the wake of the 9/11 terrorist attacks, the IMO required ports to establish a set of measures to protect facilities and ships to address the perceived risks. Being a sensitive document, it is only disclosed to those who need to know and is kept secure at all times, creating opposing objectives of having trained personnel that are match fit at short notice. Our unrivalled global ports experience allows us to effectively train up key internal staff, contractors and external agencies using customised simulation exercises combined with on the ground drill exercises and technical training. This helps to meet the training and awareness requirements while meeting the confidentiality / non-disclosure constraints. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/ce8e7cd1-1026-4195-85a0-4bfafdb78083/FastTrack+emergency+active+shooter+violence+workplace+fatality+duress+alarm.jpg Specialist services - Prepare your response to a sudden act of violence It could be an active shooter, lone wolf gunman, gang attack, violent robbery attempt, disaffected ex-staff, dissatisfied customer / client / member of the public, estranged partner of a staff member (common) or a terrorist. Have you thought about how you respond to an act of violence? Do your operations attract disaffected people? Are reception staff adequately protected? Is the emergency response well-rehearsed / tested? Is your school lockdown really effective? Do you know your legal limits to defend yourself / others? Do you have adequate technology such as duress alarm systems? tested procedures? do you understand the Police responses? and how this changes if it is a terrorist? We help develop implement and test responses to acts of violence including how your organisation needs to interact with others, their expectations, your powers and rights and to implement and maintained the measures. Whether at a crowded arena, in a train station, at an airport terminal, in a crowded night club area, at a place of worship, at a school, it will happen suddenly with little or no warning, with devastating impact and instant and persistent international high-profile media attention. We can help you develop your terrorism response do deal with the many complexities, to carefully plan and to provide regular rehearsals to keep all operational and management teams match-fit and ready to deploy at a moment’s notice. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/9fbf3635-b9af-4b62-85dc-59f115a77770/FastTrack+crisis+management+riot+protest+social+media+cancel+culture+deplatform.jpg Specialist services - Individual and organisation-level sustained attack Disaffected people are free to protest, however, a mob mentality can cause a peaceful protest to become violent. If this happens outside your premises are you ready for the potential problems? the impact to your staff and clients / customers? Loss of access? Controversial social media coverage? Does your organisation / operations, or a shared tenant in your building, attract disaffected people? Are reception staff adequately protected? Is an emergency response to loss of building access or building invasion? Do you know your legal limits to defend yourself / others and protect property? Do you have tested procedures? do you understand the emergency services response? We help develop implement and test responses to acts of violence including how your organisation needs to interact with others, their expectations, your powers and rights and to implement and maintained the measures. https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg Specialist services https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694583486-2PQT0LQ193RL7MCB6DX4/20140228_Trade+151_0046.jpg Specialist services https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694644871-IC85FNH781UNZSZEGHDR/Aro+Ha_0428.jpg Specialist services https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607638148090-Y6OFDI575CM3NQV732RJ/Large+JPG-Aro+Ha_0387.jpg Specialist services https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607628784608-5D22G9GPLHDSAB2IXC2G/Large+JPG-Aro+Ha_0638.jpg Specialist services https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1589847743861-GWVMBPD7Z7WQRQL9IZZ8/Large+JPG-Aro+Ha_0380.jpg Specialist services https://www.fasttrack.co.nz/our-insights daily 0.75 2022-05-09 https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1651467090129-2MTXI8UMXI3P96J6J10C/FastTrack+BCM+BCP+client+perspectives+needs+concerns+priorities.jpg Our Insights https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1651467171858-Z7DR5F398MLRVIS9EXE0/FastTrack+BCM+BCP+practical+pitfalls+problems+hallmarks.jpg Our Insights https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1651543372131-LII4RY27PCZR0CF2YUAG/FastTrack%2BBCM%2BBCP%2Bmethodology%2Bapproach%2Bexperience.jpg Our Insights https://www.fasttrack.co.nz/client-requirements daily 0.75 2022-05-09 https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/e865791e-5f2c-4439-b055-1353f3fe6cb5/FastTrack+BCM+Board+Chairman+Director+Finance+Audit+Risk+Committee+governance+brand+custodian.jpg Client Perspectives - Board Chairman As a Director and Chair of the Board Audit and Risk Committee, and ultimate guardian of the brand, I want real confidence that when a crisis occurs, the executive can competently manage the situation, care for the workforce, protect the brand and reputation, and recover quickly to achieve the best possible outcomes. I want the executive to recognise crisis management as a core competence and regularly conduct practice simulations to exercise their skills. It’s important that the real crisis management and business continuity capability matches the existing and emerging risk scenarios that concern us the most. Where we are at most risk I want to know there is a robust response and recovery capability and it’s well maintained. It’s not a manner of when, not if, and failure is not an option. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/0eda8137-2e08-4b9b-83e8-bf54f4510aa2/FastTrack+BCM+BCP+chief+executive+CEO+leadership+crisis+management+communications.jpg Client Perspectives - Chief Executive As the CEO, I want my leadership team to be match fit at all times and be capable of quickly mobilising to respond to any situation. I need genuine confidence that my team can make good decisions in a period of stress and uncertainty, look after our people, communicate effectively with all our stakeholders, and recover critical business functions as quickly as possible. I don’t want our team to rely on paper plans, I need them rehearsed, agile, match fit, confident, and ready to go at a moment’s notice. I’m not interested in bureaucratic and administrative outputs. I want pragmatic, dynamic, simple, and effective solutions that will work in a real crisis. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/c00764e4-8aaa-439d-a703-4ea611dafa66/FastTrack+BCM+BCP+CRO+risk+manager+best+practice+benchmark+innovation+knowledge+transfer.jpg Client Perspectives - Chief Risk Officer As the CRO, I’m responsible for Business Continuity Management and I want to partner with an experienced specialist consultant with a proven track record to add value to our program. The consultant needs to really understand our industry, the issues we face, and can reliably support my team through the BCM maturity process. I need confidence that we adopt appropriate BCM best practices, implement practical solutions that will really work in a crisis and compare favourably to our peer organisations. It’s important that the consultant can work well with our people at all levels, brings fresh and innovative ideas and makes best use of our internal resources to optimise knowledge transfer, self-sufficiency and value for money. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/75a2b488-1346-4886-891f-44a1f71cfe64/FastTrack+BCM+BCP+CTO+IT+Technology+Digital+Manager+P1+cyber.jpg Client Perspectives - Chief Technology Officer As the CTO, I’m responsible for digital resilience and Disaster Recovery Planning to ensure non-stop quality services to the business. A BCM consultant needs to demonstrate how their methodology integrates with my technology role into the broader framework I need an experienced specialist with a business focus who understands our industry and can evaluate our digital solutions and recovery strategies to confirm that they meet our critical business needs compared to peer organisations. It’s important that the consultant has a good working knowledge of current information technology and can work well with my team, and add value to our work. https://www.fasttrack.co.nz/core-services-1 daily 0.75 2022-05-09 https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/eff1fcc3-f54b-40b6-a723-8267fbec01c5/FastTrack+BCM+BCP+avoid+silos+fragmentation+governance+framework+.jpg Pitfalls and Problems - BCM lacks structure and is ineffective Issue BCM is siloed into separate emergency management, crisis management, business continuity, and IT disaster recovery initiatives with inadequate integration, structure, or accountability. BCM is unbudgeted, is reactive to recent events, is treated as a one-off project, and no senior person is responsible for the BCM program. Solution Strong BCM governance and framework with well-defined accountabilities and adequate regular funding. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/323a81fa-6586-4c34-a146-8e2988adff81/FastTrack+BCM+BCP+avoid+paper+plans+administration+compliance+audit+.jpg Pitfalls and Problems - Too much emphasis on paper plans Issue Major emphasis on paperwork as the only tangible deliverables – analysis, and plans that read like reports. Plans start with version control, introduction, scope, objectives, risk framework, approach, etc. Management, in conflict with ‘people first’ values, does not recognise the intangible capability of training, rehearsals, and tests. Solution Use the FastTrack approach to quickly implement robust, pragmatic, and tested solutions that minimise paperwork and instill genuine confidence they will work. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/bfab89c0-c5da-4150-891f-d3dd08109090/FastTrack+BCM+BCP+avoid+slow+approach+delegating+no+training+struggle+unclear+objective.jpg Pitfalls and Problems - An aimless program with no end in sight Issue A lack of clear BCM objectives, low priority, and delegating a complex high-profile program to a junior and inexperienced person who has no BCM background or knowledge, lacks confidence and credibility, and without training or expert guidance, struggles to complete the work. Solution Use the FastTrack approach and resources to help your team to drive a structured practical process and train internal resources to become self-sufficient, engaged, and accountable. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/4f9b106c-98cc-44a6-a5b8-54cd2bdf19df/FastTrack+BCM+BCP+avoid+vague+terminology+poor+understanding+lack+of+framework.jpg Pitfalls and Problems - No framework and poorly defined terms Issue Vague terminology (where everything is a “BCP”) breeds a lack of BCM understanding and impedes management control and decision-making. Solution Design and implement a clear, simple, and pragmatic BCM framework that is quick and easy to understand, and simple to apply, and get it socialised at all levels. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/3d051fda-829e-4dd0-bc33-6e9547732769/FastTrack+BCM+BCP+avoid+low+confidence+commitment+boredom+lack+of+structure.jpg Pitfalls and Problems - Lack of commitment and low confidence Issue Management does not take BCM seriously, fails to dedicate enough time to understand the discipline, the structures, the terminology and what is required of them and their team. Solution Use simulations to engage senior management in a positive and enjoyable manner, take ownership of their role, identify preparations they need to make and be motivated to follow through. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/b7be78c4-bde2-476b-91e0-28c70b82f8c5/FastTrack+BCM+BCP+avoid+loss+of+ownership+commitment+blame.jpg Pitfalls and Problems - Lack of clear ownership and skin in the game Issue Contractors, consultants and auditors hired to prepare plans for the organisation. Management assign ownership to the plan author and blame them when the plan fails to work, or they don’t understand how to use them. Solution Facilitate a process that engages the plan owners and pushes BCM responsibility back to them to ensure their solutions are more likely to work https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/9d45cc7f-28a6-4f53-9845-508c95675643/FastTrack+BCM+BCP+avoid+wastage+templates+unworkable+plans.jpg Pitfalls and Problems - Wasting time on plans that won’t work Issue All plans are unique. While a templated plan looks like it will save time, they actually just waste time and effort and produce deficient and unworkable plans Using a template, planners focus more on filling in the document gaps rather than stepping back to check it makes sense and it will work in practice Solution Use a ‘clean sheet’ approach. Facilitate the preparation of simplified action-focused plans that are practical, fully customised, and proven to work. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/5a608625-8c08-4098-8631-498f26c3f021/FastTrack+BCM+BCP+avoid+doubt+uncertainty+lack+of+confidence+risks.jpg Pitfalls and Problems - You know it won’t work, but unsure why If there’s doubt, there’s no doubt Issue Clients often invest significant time and resources to develop response and recovery plans and other capabilities to meet a range of perceived risks and threats. Solution We develop crystal clear team structures, that align with crisis issues, and role definitions that are fast to assimilate and easy and flexible to apply. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/bee1037a-f8c6-4daa-a9f6-4562de095f72/FastTrack+BCM+BCP+avoid+ineffective+teams+with+no+structure+integration+roles+weak+performance.jpg Pitfalls and Problems - Lack of team integration, role clarity and labelling Issue Non-existent or ineffective crisis team structure, often relying on BAU management team, with poorly defined roles, resulting in weak exercise / real incident performance. Solution Design crystal clear team structures, that align with crisis issues, and role definitions that are fast to assimilate and easy and flexible to apply. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1dedfe82-6e49-4c7d-8172-7997cc8f4d43/FastTrack+BCM+BCP+avoid+poor+leadership+weak+performance+no+coaching+disciplines+tools.jpg Pitfalls and Problems - Wrong nominations, no coaching or guidance Issue Management lack knowledge of and confidence in the formal crisis team structure, so they simply resort to business as usual management techniques that lack the special functions and disciplines required and as a result under-perform. Solution Design simple crisis teams with clear roles backed up by coaching, simulation rehearsals, and practical action-focused response plans. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/ad033723-200f-4ce1-b069-c83f7046dac6/FastTrack+BCM+BCP+avoid+poor+facilitate+exercise+abandoned+walk+out+high+risk+exercises+need+safe+hands.jpg Pitfalls and Problems - Simulation abandoned mid-way Issue Crisis simulations are high-risk, your executive’s time is valuable, so when exercises are poorly prepared and run by inexperienced consultants, they can quickly get out of control and trigger an embarrassing management walk-out. It happens within minutes and has serious reputational repercussions. Solution We are the most experienced simulation facilitators, with a proven track record, and will carefully plan, prepare and facilitate plausible, objectives focused, professionally delivered simulations. In over 600 simulations, we have never experienced a walk-out, so your executive will be in good, experienced and safe hands. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/02dfd879-5377-4ed4-a5f4-aaa89476fae0/FastTrack+BCM+BCP+avoid+imbalance+single+focus+on+media+need+holistic+coverage+scope.jpg Pitfalls and Problems - An imbalanced approach Issue Clients often lack crisis communications match fitness and preparation, including rehearsals. Instead, they mainly focus on responding to the media, and neglect other key internal and external stakeholders. Controlled, balanced, and prioritised communication is time-critical, demanding, and resource-intensive. Solution We use a simple stakeholder analysis tool to assist the crisis team to prioritise stakeholder communications through the appropriate channels and to develop useful samples and supporting information. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/17c251e0-313d-4cc7-a710-d256dfe48c3f/FastTrack+BCM+BCP+avoid+poor+crisis+tracking+recording+team+actions+visibility+needs+software+tools.jpg Pitfalls and Problems - Inadequate crisis recording and tracking Issue Crisis Teams revert to handwritten notes on whiteboards or butchers paper, producing poor quality records that are difficult to interpret, maintain and are only visible to people in the room. Solution We guide you on the selection and implementation of the most suitable user-friendly crisis tracking tool to load your business information, plans and to record crisis / recovery actions. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/c42a415c-92b5-4f26-81cf-ab0d3b54a53b/FastTrack+BCM+BCP+avoid+slow+complex+account+for+people+staff+contractors+workforce+stress+uncertainty.jpg Pitfalls and Problems - The number 1 priority that’s slow and complex Issue In a physical disaster, accounting for people is the highest priority task. Conducting the task is slow, resource-hungry, and complex, creating stress and uncertainty. Solution We guide you on the selection and implementation of a user-friendly crisis communications tool to quickly account for people and to issue instructions to your personnel. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1b7c9e24-d27e-4c28-9925-42eeee159f5f/FastTrack+BCM+BCP+avoid+academic+compliance+focus+tick+the+box+lowest+cost.jpg Pitfalls and Problems - Fixated on box ticking and not on substance Issue Management has to ‘tick the compliance box’ at the lowest possible cost with minimum disruption to satisfy academic policy requirements, resulting in smart-looking but ineffective plans that won’t work. Solution Focus on developing a cost-effective workable and proven solution first and then top up the more academic requirements to meet all the compliance needs. https://www.fasttrack.co.nz/smart-methodology daily 0.75 2022-05-09 https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/576e6c8c-88a4-4f4b-94d8-95c041797852/BCM+Methodology+Comparison+-+Base+v2.jpg Smart Methodology https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/19130907-5a7f-43cd-8138-b2954ac3e03e/FastTrack+BCM+client+reference+testimonial.jpg Smart Methodology - References What our clients say https://www.fasttrack.co.nz/industries-1 daily 0.75 2022-05-11 https://www.fasttrack.co.nz/our-industry-experience daily 0.75 2022-05-09 https://www.fasttrack.co.nz/our-industry-experience-1 daily 0.75 2022-04-29 https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1651198165446-ELGXUR8Y9I8GWTEECK4C/airport+checkin+hall.jpg Our industry experience (Copy) https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1651199765127-Q0A6YC5NAIBND7TLAORR/airport+passenger+screening+AKL.jpg Our industry experience (Copy) https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1651200204995-J1RJ3T4PVITMFYEQSAJI/airport+passenger+looking+at+flight+display.jpg Our industry experience (Copy) https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1651200294662-YMRKYDY0D5LOYFA7T9GL/Airport+plane+through+window.jpg Our industry experience (Copy) https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1651199818717-SENG0G7UKMEKIJGKMM3S/airport+baggage+sorter.jpg Our industry experience (Copy) https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1651199935730-FX8HTFH8WVX2QH87S2HU/Flight+catering+production+line.jpg Our industry experience (Copy) https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1651200024214-MZIKR0EUD4USBD5840WQ/fuel+silos.jpg Our industry experience (Copy) https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1651200446513-0GSGTET4K6MIPEOMRP2C/Aircraft+tug.jpg Our industry experience (Copy) https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1651200372483-3NAJBID1SDNOYQUJBCKO/air+traffic+control+screen.jpg Our industry experience (Copy) https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1651200562693-CRD3VZP4YXYZ7VJSNTG5/AIAL+Bluesky+Test+-+23+May+2012+199.JPG Our industry experience (Copy) https://www.fasttrack.co.nz/free-bcm-software daily 0.75 2022-07-28 https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/9b606a73-b4a9-4061-9c8b-66253441442d/FastTrack+BCM+software+app+tool.jpg Free BCM Software - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.fasttrack.co.nz/home-1 daily 0.75 2022-05-12 https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/c7450921-35e9-4052-85a7-7261aa04e6d5/BCM+crisis+management+BCP+IT+DR+Governance+director.jpg Home (Copy) - Are we really prepared? As a Director, I want to sleep easy at night. I want confidence we are ready for a real crisis. I need to know that our brand is protected. The auditors report that the plans are compliant. The Leadership Team seems confident they will cope. Business units claim they have BCPs. The IT Team is good at solving technical problems. So, it appears that there’s nothing to worry about ……. Really? Are you sure? https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/c7af9114-2bc3-4b5f-8676-eb3881e637d0/Matthew+Collins+Director+FastTrack+Solutions.jpg Home (Copy) - Our mission To exceed our clients’ expectations by delivering the most innovative and practical BCM solutions that work in real disasters using a fast, engaging, enjoyable, and professionally delivered process. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/6990bb46-b419-43a8-b656-f868c3b63f09/FastTrack+BCM+BCP+software+tool+app+program+free.jpg Home (Copy) - Make it stand out Practical, user-friendly, secure, reliable free BCM software https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/1ee6a704-5249-437c-9ff4-52cf34fec127/loud+hailer+graphic.jpg Home (Copy) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. 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https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/d2e69fa8-3aff-485f-90a7-479b4ee0d653/FastTrack+Matthew+Collins+EMA+Activate+Tamaki+Makaurau+webinar+business+continuity+framework.jpg Webinars - Webinar 1 - Introduction Examine the risk / BCM relationship, clarify BCM terminology and provide you with a simple framework and self-assessment tool. Why businesses need an effective BCM capability and what it involves – people, premises, plant, equipment, technology, communications, finance, insurance, and legal. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/d9a61cd2-f4c3-4e26-987c-c4253edfdd6d/FastTrack+Matthew+Collins+EMA+Activate+Tamaki+Makaurau+webinar+business+continuity+crisis+management.jpg Webinars - Webinar 2 - Crisis Management Simple and easy-to-understand plans, using a smart process that will help you respond to any crisis and look good to your internal and external stakeholders. https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/09c33f62-e9c2-4595-869f-65c75fc0c218/FastTrack+Matthew+Collins+EMA+Activate+Tamaki+Makaurau+webinar+business+continuity+plan.jpg Webinars Business Continuity and Crisis Management Master Class https://images.squarespace-cdn.com/content/v1/614c51e9d2859f7e14b1f5c3/29445e09-16ac-444e-bbfc-476462d575b4/FastTrack+Matthew+Collins+EMA+Activate+Tamaki+Makaurau+webinar+business+continuity+planning+BCP.jpg Webinars - 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